Early return of the security deposit

The tenant has already left, everything went well and you see no reason to keep them waiting for their security deposit? You can return it to them immediately, without waiting for the usual time frame. Here is how to do it.

What is early return of the security deposit?

When the security deposit is managed by Roomlala, we hold it for the duration of the rental and we automatically return it to the tenant 15 days after the departure date, unless you have reported any damages in the meantime.

Early return allows you to trigger this refund yourself, before the end of this period. This is useful, for example, if:

• The tenant left earlier than expected
• You have already carried out the inventory check and everything is in order
• You simply prefer not to keep your tenant waiting

Who can return the security deposit early?

Only the primary host of the booking can do this. If you have added co-hosts to your listing, they do not have access to this action.

When is it possible?

The action is available from the tenant's arrival date up until the automatic return date (15 days after departure). After this period, you no longer need to do anything: Roomlala returns the security deposit automatically.

Early return is not available if the security deposit has not yet been paid, or if a dispute is ongoing for this booking.

How to return the security deposit

• Go to your messages and open the relevant conversation.
• In the "Security deposit" box, click on the "Return security deposit" button.
• Check the rental period and the amount to be returned to the tenant.
• Click on "Return security deposit" to confirm.

The displayed amount corresponds to the security deposit amount paid by the tenant. The service fees collected at the time of payment are not part of the returned amount.

Warning: the action is final

Once the security deposit is returned, you will no longer be able to report damages or withhold any amount from this booking. Therefore, take the time to check the condition of the home before confirming.

If you have any doubts, it is better to wait: you have 10 days after the departure date to report any damages, and the security deposit is automatically returned after 15 days in any case.

What happens next?

The refund is triggered immediately and reaches the tenant within a few days, depending on their bank's processing times. You will both receive a confirmation email, and the status of the security deposit will change to "Returned in full" in the conversation.

While it is being processed, the message "Security deposit return in progress" will appear in place of the button: this is normal, there is nothing more for you to do.

Need help?

If the button does not appear or if the return seems to be stuck, our team can check the situation with you. Contact us via the Help and contact section.