General Terms and Conditions of Use

1. Purpose

These general terms and conditions (the "General Terms and Conditions") are intended to define the terms and conditions for making available the services (collectively, the "Services") offered on the Roomlala.com site and on other sites that reproduce or include its content (collectively, the "Derivative Sites"), in particular roomlala.com and chambrealouer.com, as well as the rights and obligations of the parties.

Roomlala is an online platform that allows people with accommodation to rent ("Hosts") and people looking for accommodation ("Tenants") to post listings and connect. The terms "Roomlala", "our", "we" or "us" refer to the publisher of the Site identified in Article 2.

• The term "Housing" refers to all residential and other properties offered for rent via the Site.
• The term "Roomlala Content" refers to all content offered by Roomlala via the Site, the Services, its campaigns or its official accounts on social networks.
• The term "Host" refers to a user who offers a rental and publishes a listing for this purpose, whether or not they are the owner in the legal sense.
• The term "Tenant" refers to a user who searches for or views a listing published by a Host.
• The term "Member" refers to both Hosts and Tenants who have completed the account creation process on Roomlala.com.

These General Terms and Conditions are accessible and printable at any time from the "General Terms and Conditions" page. Certain parts of the Site may be governed by specific terms, standards or policies; in the event of a contradiction, these specific terms prevail for the part of the Site concerned.

By accessing the Site or the Services, by downloading or posting content, you acknowledge that you have read, understood and accepted these General Terms and Conditions. If you accept them on behalf of a company, organization or other person, you represent and warrant that you have the authority to bind them. If you do not accept them, you are not authorized to use the Site or the Services.

By posting a listing, you acknowledge that your relationship with Roomlala is limited to that of a Member and an independent third party: you cannot under any circumstances be considered an employee, agent, partner or contractor of Roomlala. You act exclusively in your own name and on your own behalf. Apart from the moderation of listings, Roomlala does not control and does not have the power to control your listing or your offline activities related to it.

You are not authorized to suggest that you are supported by Roomlala, in partnership with Roomlala, or that you are acting on its behalf, particularly through the inappropriate use of its intellectual property.

2. Site Publisher and contact

The Site and the Services are published and operated by the company Webalterimmo, a SAS (Simplified Joint-Stock Company) with capital of €111,800, registered in the Paris Trade and Companies Register (RCS) under number 512 477 662, intra-community VAT number FR 70 512477662, with its registered office located at 38 rue de Levis, 75017 Paris. The company is represented by its President, the company ROUALLE SAS.

For any questions relating to the Site or the Services, you can contact our Customer Service. Online help is also available in the Help Centre.

Payment operations carried out via the Site (collection of sums due by the Tenant, transfer to the Host, collection of commissions and Premium Pass subscriptions) are provided and executed by an authorized payment service provider, acting as a payment institution. The terms and conditions of this provider are accessible during the payment process.

3. Right of withdrawal

In accordance with Article L221-28 of the Consumer Code, the right of withdrawal cannot be exercised for contracts for the supply of digital content or a digital service without physical support, the performance of which has begun, after the consumer's prior express consent, before the expiry of the withdrawal period, when:

• the consumer has given their express consent to the performance of the contract before the expiry of the withdrawal period; and
• the consumer has acknowledged that they will lose their right of withdrawal due to this early performance; and
• Roomlala has provided the consumer with confirmation of their agreement.

When subscribing to a Premium Pass, the subscriber expresses this dual consent (request for immediate performance and acknowledgment of the loss of the right of withdrawal) before payment. Otherwise, the legal withdrawal period of fourteen (14) days applies.

4. Modification of the Site and Services

Roomlala may update the Site and the Services at any time in order to improve their performance, security or features. Any modification of these General Terms and Conditions is brought to the attention of Members under the conditions provided for in Article 26.

5. Eligibility

The Site and the Services are intended exclusively for adults. Any use or access by a minor is strictly prohibited. By accessing the Site or the Services, you represent and warrant that you are over 18 years of age.

6. Nature of the service: connecting platform

Roomlala provides an online intermediation service (information society service within the meaning of Directive 2000/31/EC) allowing Members to post or view listings and to connect directly for the rental of Housing. It is possible to view listings without being a Member; however, booking Housing and posting a listing require the creation of an account.

Roomlala is neither the owner, nor the holder, nor the manager of the Housing: Roomlala does not own, sell, resell, provide, rent or manage any Housing, and is not a party to the rental contract concluded between the Host and the Tenant. Unless otherwise expressly indicated, the role of Roomlala is limited to facilitating access to the Site and the Services.

Roomlala does not control the content of the listings, nor the status, legality or suitability of the Housing. Members making or accepting bookings do so under their sole responsibility.

7. Account creation

To access certain features of the Site, create or post a listing, you must register and create an account (the "Roomlala Account") in order to become a Member.

You are responsible for the confidentiality of your password. You must not disclose it to third parties and you are responsible for any activity carried out from your Account, whether authorized by you or not. You must inform Roomlala without delay of any unauthorized use of your Account.

8. Housing listings

As a Host, you can create and post listings. Creating a listing involves providing various information about the Housing (location, capacity, size, features, availability, price). Listings are made public via the Site and the Services, and may also be distributed on Roomlala's official social media accounts under the conditions provided for in Article 19.

The order and ranking of listings in search results depend on several factors, including location, trust rating, and the Tenant's search history. The main parameters for ranking and referencing, as well as the possible existence of remuneration influencing this ranking, are described in a dedicated and accessible section of the Site, in accordance with Article L111-7 of the Consumer Code.

You acknowledge that you assume full responsibility for the listings you post. You represent and warrant that any listing and any booking related to it: (i) do not violate any agreement with a third party (co-ownership regulations, association or social landlord agreement, etc.); (ii) comply with all laws, regulations, tax and financial obligations applicable to the Housing (including required authorizations, declarations, licenses and registrations); and (iii) do not infringe the rights of a third party. Roomlala assumes no liability regarding the Host's compliance with these obligations.

Roomlala recommends that Hosts take out insurance adapted to the Housing offered and verify its exclusions and clauses, in particular those relating to the acts or omissions of Tenants (or their guests) during the stay.

Roomlala may remove or disable access to any listing under the conditions and according to the remedies provided for in Article 16.

9. Absence of warranty regarding Members

Roomlala does not guarantee any Member, listing or Housing. Members undertake to provide accurate information. Roomlala may, for transparency purposes or to strengthen the trust rating, request the communication of an identity document; this procedure does not constitute a declaration, confirmation, or approval regarding the identity of a Member. In the event that identity theft is detected, the profile concerned may be deleted and banned.

The trust rating reflects the information provided by the Member and the number of identity documents provided; it does not guarantee the reliability of the Member. You accept that any claim based on the acts or omissions of another Member must be directed against that Member, as Roomlala cannot be held responsible.

10. Bookings, Premium Pass and payments

The Tenant can view listings and send a booking request to a Host according to the technical means deemed appropriate by Roomlala. The Host receives the request in their personal space, can view the Tenant's profile and is free to accept or refuse it. Accepting a booking request does not constitute final consent to the rental: it indicates the Host's agreement to enter into discussions with the Tenant. The Tenant must receive a response, positive or negative, within 2 days.

Free access and Premium Pass

Members can access the Services for free or via a Premium Pass subscription:

• the Tenant can send a booking request for free to any Host who has posted a listing;
• the Tenant with a Premium Pass can communicate freely with Hosts and send them their contact details;
• the Host with a Premium Pass can communicate freely with Tenants and send them their contact details;
• any Member can subscribe to a Premium Pass from the Account page and choose the desired package and rate (VAT included).

The Premium Pass is payable via the authorized payment service provider (3-D Secure bank card or other proposed means). Roomlala may suspend the Premium Pass in the event of a payment incident. By default, the Premium Pass is automatically renewed (information reminded in the subscription email); the subscriber can deactivate automatic renewal and terminate in their personal space, under the conditions of Article 12.

Payment of rentals and commissions

Payment for rentals must be made online via the authorized payment service provider. Roomlala will never ask you to pay by postal order and recommends that you treat any such request from another Member with suspicion.

To cover the operating costs of the Site, a commission is charged to Tenants and Hosts for each confirmed booking. This commission, calculated as a percentage of the booking amount, may vary (between 3% and 4.5% for Hosts and between 12% and 20% for Tenants). The exact amount is displayed before confirming the booking, on the page preceding payment and on receipts.

Role of the payment provider and fund flows

Roomlala provides a technical intermediation service and does not collect funds on behalf of Members. The sums paid by the Tenant are collected, held and transferred by the authorized payment service provider. By creating an Account and using this service, the Host authorizes the authorized payment service provider to collect in their name and on their behalf the sums resulting from the rental and to transfer them, with Roomlala acting only as the platform operator. The Host must have provided valid payment details to the payment provider.

The rent is transferred to the Host within 48 hours after the Tenant's arrival in the Housing. If the Housing is not compliant with the listing or is unsanitary, the Tenant must report a dispute in their messaging system no later than 1 p.m. the day after their arrival.

For rentals of more than 2 months, from the 2nd month, payments are transferred to the Host no earlier than 48 hours after the due date (or 48 hours after payment if it occurs after the due date), subject to prior receipt of payment by the provider, each month for the duration of the rental.

In the event of material damage or theft, it is the Host's responsibility to contact Roomlala to determine the applicable compensation. As a Tenant, you must return the Housing in the state in which you found it and are responsible for your acts and omissions as well as those of the people you invite or to whom you give access to the Housing. Hosts may request a security deposit in their listing.

Cancellation by the Tenant

Each listing is associated with a cancellation policy chosen by the Host from three levels: flexible, moderate or firm. In the event of cancellation by the Tenant before arrival, the amount refunded to the Tenant and any compensation retained by the Host depend on this policy and the time remaining before the start of the rental. The exact applicable amount is displayed before confirming the booking; the details of the scales are specified in the Help Centre, which is an integral part of these General Terms and Conditions.

Cancellation by the Host

In the event of cancellation by the Host before arrival, the Tenant is fully refunded the sums paid. In order to preserve the reliability of the Service, a fixed indemnity may be applied to the Host in the event of repeated cancellations on their part over a rolling period, except in cases of force majeure. The terms (trigger threshold, amount and reference window) are specified in the Help Centre. The Host may contest the application of this indemnity under the conditions of Article 16.

Long-term rentals

For long-term rentals, Roomlala reminds the Host and the Tenant each month of the approaching payment due date and provides the secure payment platform allowing the Tenant to pay their rent and the Host to receive it via the authorized payment provider. This service is not covered by any unpaid rent guarantee: Roomlala declines all liability in the event of unpaid rent and does not act as an intermediary in the event of a dispute on this point, which must be resolved between the Tenant and the Host.

At the request of the Host, Roomlala's intermediation in the payment of rent can be deactivated if the Host and the Tenant have agreed to early termination. Roomlala then ceases to issue rent calls, to allow online payment, to inform the Host of payments, to transfer rent and to provide receipts. Deactivating online payment does not end the rental: lease termination is exclusively up to the Tenant and the Host, who are invited to find out about the law and the termination methods applicable to their type of lease. Roomlala takes no part in these negotiations and does not act as a mediator.

Roomlala is not a party to the rental contract, signed only by the Host and the Tenant, and does not intervene in negotiations relating to a security deposit request. Roomlala recommends that both parties carefully read the rental contract, which serves as the basis for their relationship.

Template contracts and documents offered by Roomlala

Roomlala may make template rental contracts and other standard documents available to Members (inventory check, receipts, etc.). These templates are provided purely for information purposes and constitute simple proposals intended to facilitate the procedures of Members: they have no absolute legal value and are not guaranteed to be exhaustive, up-to-date, or adapted to the particular situation of the parties, the Housing concerned or the regulations applicable to their type of lease. Making them available does not constitute legal advice or consulting services.

Roomlala is neither a party, nor a contractor, nor a guarantor of the contracts concluded between the Host and the Tenant, including when these contracts are established from a template proposed by Roomlala. It is exclusively up to the Members, before any signature, to verify the content of the contract, to complete and adapt it to their situation, and to ensure its compliance with applicable laws and regulations, if necessary by consulting a legal professional (lawyer, notary, ADIL, etc.). Roomlala's liability cannot be engaged due to the content, use, non-performance or legal effects of a contract concluded between Members.

11. Premium Pass refund

A Tenant can benefit from a refund of their Premium Pass if all the following conditions are met:

• the Premium Pass ended less than 7 days ago;
• no booking was confirmed during the duration of the Pass, and no confirmed booking was subject to cancellation during this period;
• no exchange of contact details (email address or phone number) was detected in messages related to relationships created during this period;
• the Tenant has a profile with a photo and a verified identity.

A Host can benefit from a refund of their Premium Pass if all the following conditions are met:

• the Premium Pass ended less than 7 days ago;
• no booking was confirmed during the duration of the Pass, and no confirmed booking was subject to cancellation during this period;
• no exchange of contact details (email address or phone number) was detected in messages related to relationships created during this period;
• the Host has a profile with a photo and a verified identity;
• the Host has at least one active listing whose quality index is greater than or equal to 80%.

No refund is made if one of these conditions is not met.

The verification of a potential exchange of contact details can be carried out by means of automated processing of the messages exchanged on the platform, if necessary with the help of a third-party technical provider. This processing is described in the Privacy Policy. In accordance with Article 22 of the General Data Protection Regulation, the Member can request a re-examination of the decision by a natural person, express their point of view and contest the decision by contacting Customer Service.

12. Unsubscribing and termination

A Member can delete their account at any time, directly from their personal account settings. Deleting the account entails, for Hosts, the deletion of published listings.

Since the Premium Pass was subscribed to online, the Member can, at any time and free of charge, deactivate automatic renewal and terminate their subscription directly from their personal space, using a feature that is accessible and as simple as the subscription process, in accordance with Article L215-1-1 of the Consumer Code. Roomlala informs the Member, by any means, of the deadline allowing them to object to the renewal, under the conditions of Article L215-1 of the same code. In the event of unsubscribing before the end of the current subscription period, no refund of the Premium Pass is due for the remaining period, subject to Article 11.

13. Foreign currencies

Tenants and Hosts can choose to pay and receive payments in different currencies, which implies the necessary conversions. Although the Site allows prices to be viewed in many currencies, the number of currencies in which payments can be made and received is limited. The currency is not always assigned by default according to the geographical area.

14. User conduct

You are responsible for your conduct with regard to the laws, regulations and obligations that govern your use of the Site and the Services. In particular, you undertake not to:

• infringe applicable laws, regulations or court decisions, in particular urban planning rules and tax regulations;
• use software, devices, scripts, robots or automated processes to access the Site, explore it or extract its content;
• access the Site or the Services for commercial or marketing purposes not expressly authorized, or in a manner that falsely suggests approval by Roomlala;
• dilute, tarnish or harm the Roomlala brand, in particular through the unauthorized use of the word "Roomlala" or derived terms in domain names, trade names or trademarks likely to cause confusion;
• infringe the rights of Roomlala or any third party (intellectual property, privacy, image, contracts);
• disrupt or damage the Site or the Services (viruses, Trojan horses, harmful codes, etc.);
• transmit or publish information relating to another person without their authorization, in particular photographs or personal data;
• stalk or harass another user, or collect and store their personal data for purposes other than completing a transaction on the Site;
• offer, as a Host, Housing that you do not own or are not authorized to rent;
• invite or solicit Members to use third-party services or sites that compete with Roomlala without express written authorization;
• usurp the identity of a third party, falsify documents or make false declarations;
• submit a listing containing false or misleading information, including pricing information, or a rate that you do not intend to honor;
• adopt disruptive, abusive or harassing behavior;
• publish or transmit any content that: (i) infringes the intellectual property, publicity or privacy rights of a third party; (ii) violates any law or regulation, or incurs civil liability; (iii) is fraudulent, false or misleading; (iv) is defamatory, obscene, pornographic, vulgar or offensive; (v) encourages discrimination, hatred, harassment or harm; (vi) is violent or threatening; or (vii) encourages illegal or harmful activities or substances;
• copy, reproduce or exploit the Site, the Services, the name, trademarks, logos and exclusive information of Roomlala without its written consent;
• monetize, sell or license all or part of access to the Site or the Services, or the information stored or shared therein.

In the event of a breach of these obligations, Roomlala may take the measures provided for in Article 16 and, where appropriate, take legal action within the limits permitted by law. The Member undertakes to indemnify Roomlala for the damages directly caused by a wrongful breach on their part of these General Terms and Conditions, and to indemnify it against claims from third parties resulting from such a breach.

15. Reporting unlawful content

Any user can report to Roomlala content they deem unlawful or contrary to these General Terms and Conditions, using the reporting tool accessible on the Site or by contacting Customer Service. The report must be sufficiently precise and reasoned to allow identification of the content concerned (location, grounds, contact details of the reporter). Roomlala acknowledges receipt of the report and processes it with diligence, in a non-arbitrary and objective manner, in accordance with Regulation (EU) 2022/2065 (Digital Services Act).

If, as a user, you are staying with another Member or hosting them and they adopt inappropriate behavior (in particular shocking, violent or sexually inappropriate behavior, suspected theft, or serious disturbance), you must immediately report it to the competent authorities and then to Roomlala, by providing the number and the service of the police report. Such a report only binds Roomlala to the measures required by law.

16. Moderation, decisions and appeals

Roomlala may, in compliance with Regulation (EU) 2022/2065, restrict the visibility of a listing or content, remove it, suspend or terminate an Account, or suspend the provision of all or part of the Services, when content or conduct is unlawful, contrary to these General Terms and Conditions, or harmful to the Site, the Services or other Members.

Except in cases of legal prohibition or when the request comes from an authority, Roomlala communicates to the Member concerned a statement of reasons for the decision and informs them of the available remedies. The Member can contest the decision, free of charge, via the internal complaint processing mechanism accessible from Customer Service, and assert their point of view. Judicial remedies and consumer mediation (Article 22) remain open.

Roomlala acts, in its capacity as a host within the meaning of Law No. 2004-575 of June 21, 2004 for Confidence in the Digital Economy and Regulation (EU) 2022/2065, within the limits of liability provided for by these texts.

17. Roomlala's liability

Roomlala acts in its capacity as a host within the meaning of Law No. 2004-575 of June 21, 2004 and cannot be held responsible for third-party content, with any claim having to be directed towards the author of the content. Roomlala declines all liability in the event of a dispute between Members.

Roomlala undertakes to ensure the functionality and accessibility of the Site. It reserves the possibility of temporarily suspending access for maintenance. Roomlala cannot be held responsible for momentary unavailability resulting from circumstances beyond its control, force majeure or difficulties related to telecommunications networks.

The Services are provided with the care reasonably expected of a professional. Roomlala does not guarantee that the Services will be completely free of errors or defects, nor that, being standard, they will meet the specific needs of a Member. Nothing in these General Terms and Conditions has the effect of excluding or limiting Roomlala's liability in the event of fraud, gross negligence, bodily injury or in any case where the law prohibits it. Subject to these reservations, Roomlala's liability is limited to direct and foreseeable damages resulting from a breach attributable to it.

18. Subsidiarity

The Member acknowledges that the Services constitute a complementary, and not alternative, solution intended to broaden the scope of a search for a rental and to increase the visibility of a listing, without replacing the other means available to the user to achieve the same objective.

19. Intellectual property and Member content

Roomlala's intellectual property

The systems, software, structures, infrastructures, source codes, databases and content of any kind (texts, images, visuals, music, logos, trademarks, etc.) used by Roomlala on the Site are protected by current intellectual property rights. Roomlala reserves all of these rights. Any form of disassembly, decompilation, extraction, reuse, reproduction, representation or use of all or part of these elements without Roomlala's authorization is strictly prohibited and subject to prosecution.

Content posted by Members and distribution on social networks

By posting content on the Site (public profile, listing, photographs, presentation videos, etc.), the Member grants Roomlala, for the whole world and for the duration of the content's publication on the Site, a non-exclusive and royalty-free license authorizing Roomlala to reproduce, represent, adapt (cropping, resizing, subtitling) and distribute this content on the Site, the Derivative Sites as well as on Roomlala's official accounts on social networks (in particular Facebook, Instagram, X, TikTok, LinkedIn and YouTube), for the purposes of presenting and promoting the Site, the Services and the Members' listings.

The Member represents and warrants that they possess all the rights and authorizations necessary for the content they post, including, where applicable, the authorization of identifiable persons who appear in it.

The Member may request the removal of content distributed on Roomlala's official social media accounts at any time by contacting Customer Service; Roomlala then proceeds with the removal as soon as possible. Deleting content on the Site or deleting the Member's Account entails the removal of the corresponding publications on Roomlala's social networks, subject to technical implementation deadlines and shares made by third parties, over which Roomlala has no control.

20. Personal data

Roomlala processes Members' personal data in accordance with Regulation (EU) 2016/679 (GDPR) and Law No. 78-17 of January 6, 1978, as amended. The purposes, legal bases, retention periods, recipients (including technical providers and the authorized payment service provider), any transfers outside the European Union and the rights of individuals (access, rectification, deletion, opposition, limitation, portability) are described in the Privacy Policy, which Members are invited to consult.

Roomlala maintains a register of its processing activities and has appointed a data protection officer, reachable at the address dpo@roomlala.com. Toute personne peut introduire une réclamation auprès de la Commission nationale de l'informatique et des libertés (CNIL).

21. Publicité

Roomlala peut insérer des messages publicitaires ou promotionnels sur toute page du Site et les associer à un contenu publié par un Membre, dans les conditions qu'il détermine. Les Membres reconnaissent que Roomlala peut afficher de tels contenus sur le Site.

22. Médiation de la consommation

Conformément aux articles L611-1 et suivants du Code de la consommation, tout consommateur a le droit de recourir gratuitement à un médiateur de la consommation en vue de la résolution amiable d'un litige l'opposant à Roomlala, après avoir tenté de le résoudre par une réclamation écrite préalable auprès du Service Client.

Roomlala relève du médiateur suivant :

CM2C — Centre de la Médiation de la Consommation de Conciliateurs de Justice
49 rue de Ponthieu, 75008 Paris
Téléphone : 01 89 47 00 14
Courriel : litiges@cm2c.net
Saisine en ligne : https://www.cm2c.net/declarer-un-litige.php

Recourse to mediation is an option offered to the consumer; it does not constitute a mandatory prerequisite for referring the matter to a judge. In the event of a cross-border dispute within the European Union, the consumer can also contact the network of European Consumer Centres.

23. Links and third-party sites

Roomlala cannot be held responsible for the technical availability of third-party sites accessible via the Site, nor for their content, advertisements, products or services, which are governed by their own terms and conditions. Roomlala is not responsible for transactions concluded between a Member and a third-party advertiser, professional or seller, and does not take part in any disputes with these third parties.

24. Complaints

Any action committed on the Site likely to harm a third party may form the basis of a complaint to Roomlala, addressed to the registered office: Webalterimmo, 38 rue de Levis, 75017 Paris.

In accordance with Article 6-I-5 of the Law of June 21, 2004, the notification must include: the date of the notification; the identity of the complainant (for a natural person: surname, first name, profession, domicile, nationality, date and place of birth; for a legal entity: form, name, registered office and body representing it); the name and address of the recipient; the description and precise location of the disputed facts; the grounds for removing the content, including legal provisions and justifications; and a copy of the correspondence sent to the author of the content requesting its removal or modification, or justification for the impossibility of contacting them.

Roomlala may take any appropriate measure, without any obligation on its part, and/or forward the complaint to the competent authorities.

25. Partner cookies

Regarding the cookies used by our partners, you can deactivate the targeted advertisements that appear during your browsing. By selecting this option, you will continue to receive advertisements, but they will no longer be adapted to your interests. To learn more and exercise your choices, consult Your Online Choices. You can also manage cookies in your browser or device settings. For more information on the processing of your data, consult the Privacy Policy.

26. Modification of these General Terms and Conditions

Roomlala reserves the right to modify these General Terms and Conditions. Registered Members are informed of any modification, by any useful means, before it comes into effect. A Member who does not accept the modified terms must, before they come into effect, unsubscribe from the Services. Any Member using the Services after the new terms come into effect is deemed to have accepted them. Non-registered Members are invited to regularly check the latest version in force.

By way of derogation, when a Member has subscribed to a Premium Pass, they may opt between (a) the application of the general terms and conditions in force at the time of subscription or (b) adherence to the new terms. They have a period of 15 days from the information regarding the modification to make their decision known by any appropriate means. In the absence of a response within this period, the Member is deemed to have opted for the general terms and conditions in force at the time of subscription.

27. Language, governing law and jurisdiction

These General Terms and Conditions are governed by French law. In the event of translation, the prevailing language for interpretation is French.

In the event of a dispute relating to their validity, interpretation or execution, or concerning the Services or the Site, the parties will seek an amicable solution, in particular through the mediation provided for in Article 22, before any legal action. In the absence of an agreement, the dispute will be brought before the competent courts in accordance with the rules of common law. The consumer retains in any case the right to refer the matter, at their choice, to one of the territorially competent courts by virtue of the Code of Civil Procedure or the court of the place where they were residing at the time of the conclusion of the contract or the occurrence of the harmful event, in accordance with Article R631-3 of the Consumer Code.