Receipt for the security deposit payment

Have you paid a security deposit via Roomlala and are looking for proof of payment? A security deposit receipt is automatically generated as soon as your payment has been processed. Here is where to find it, what it contains, and how to download it.

What is the security deposit receipt?

The security deposit receipt is a PDF document that confirms you have paid the security deposit for your rental. It summarises the amount paid, the rental period, the property concerned, and the current status of your security deposit.

This document is for tenants only: as you are the one paying the security deposit, you are the one who receives the receipt. The host, for their part, tracks the progress of the security deposit from their inbox.

Good news: the receipt is available as soon as the security deposit has been processed, without waiting for the end of the stay. It then updates automatically throughout the life of your security deposit.

Where to find your security deposit receipt

Go to your inbox, then open the conversation corresponding to your booking. In the summary of amounts, you will find a "Security deposit" box which displays the status and amount of your security deposit.

Below this box, click on the "Receipt" link. The document will be displayed directly on the screen.

If the link does not appear, it means the security deposit has not yet been processed. As long as the status is "Awaiting payment", no receipt can be issued.

What the receipt contains

The receipt is read in three parts:

• General information: your reference (in the format CAUTION_R followed by your booking code), your host's name, the rental period, and the address of the property
• Security deposit details: the security deposit amount, service fees excluding tax, VAT, and the total amount you have paid
• Security deposit status: its current status, the amounts returned, withheld, or still held, as well as key dates

A transaction history also appears at the bottom of the document. There, you will find every dated movement: the payment of the security deposit, then its return or refund when the time comes.

Understanding the displayed status

The receipt adapts to the status of your security deposit. Here are the statuses you may encounter:

• Processed: the security deposit has been collected and is held by Roomlala for the duration of the rental
• Return in progress: the stay is finished, the security deposit will be returned to you automatically at the end of the claim period if no damage is reported
• Damage reported: your host has reported damage, and the security deposit remains blocked while the matter is processed
• Contested or Under arbitration: you have disputed the claim, and Roomlala is reviewing the file
• Returned in full or partially: the security deposit has been sent back to you, either in full or after a deduction
• Withheld in full: the security deposit has been paid to the host for reported damage
• Cancelled: the booking has been cancelled, and the security deposit and service fees have been refunded to you

As long as the security deposit has not been settled, the receipt also displays upcoming deadlines: the expected return date and your host's claim deadline.

Download or share the receipt

From the receipt screen, click on the "Download receipt" button at the top right. The PDF will be saved to your device.

From the iOS app, this button becomes "Share document": you can then send the receipt directly via email, message, or save it to your files.

Good to know

• Service fees related to the security deposit are not refunded: they correspond to the securing of the security deposit by Roomlala
• In the event of booking cancellation, service fees are refunded at the same time as the security deposit
• You can view and download your receipt as many times as you like; it remains accessible from your inbox
• The amount paid to the host for damage appears at the bottom of the receipt for information purposes

Do you have a question about your receipt or an amount that seems incorrect? Our team is here to help: contact us via the Customer Service section.