Paying in instalments: how does the payment schedule work?

You have chosen to pay for your booking in instalments, or you have a question about an upcoming payment? Here is how your payment schedule works, and what to do if you encounter any issues paying on time.

How does paying in instalments work?

When your booking is eligible (made sufficiently in advance of your arrival date), Roomlala offers you the option to pay in instalments when confirming your booking. Your payment is then divided into several instalments:

• The booking commission and an initial deposit on the rent, paid immediately to confirm the booking
• Depending on the case, one or more intermediate instalments
• The balance (remaining rent, any additional fees, and tourist tax), to be paid before your arrival

The booking commission corresponds to the Roomlala service fees. These are focused on this first instalment: for a stay of 45 nights or less, they represent 20% of the booking amount, with a minimum of 8 €. The subsequent instalments therefore consist almost entirely of rent.

The total remains the same as for a single one-off payment: paying in instalments does not cost anything extra.

Each instalment has a set amount and a payment deadline. You can view them at any time from your booking by clicking on "Modify/view schedule": the "Your payment schedule" section displays each instalment with its status, amount, and deadline ("Before the ...").

Good to know: instalments are not charged automatically. It is up to you to pay each instalment by credit card by clicking on "Pay" from your schedule.

Can an instalment date be moved or postponed?

No. The deadline dates are set by the cancellation policy of the listing you have booked: they guarantee your booking with your host. They cannot be moved or postponed, not by you, your host, or Roomlala.

However, you can pay an instalment in advance, at any time before its deadline. If you anticipate a difficulty (travel, bank delay, etc.), this is the best thing to do: do not wait for the last day.

What happens if an instalment is not paid on time?

No nasty surprises: we will notify you by email, SMS, and notification 7 days and 3 days before each instalment, and one final time on the deadline day.

If the instalment remains unpaid despite these reminders, your booking is automatically cancelled. The sums already paid are then refunded according to the listing's cancellation policy. To avoid this, pay your instalment as soon as possible, without waiting for the deadline.

A problem with your bank or your card?

Don't panic, here are the right things to do: