Modification of service fees for guests

Have you noticed a change in your service fee amount and are wondering why? Don't worry, here is a clear explanation of what has changed and what this means for your bookings.

What has changed

We have updated how our service fees are calculated. Previously, fees were spread equally across all of your booking payments: the same percentage was applied each month for the entire duration of the rental.

From now on, service fees are concentrated on the first payment, and are then significantly lower for subsequent payments:

• On the first payment: 20%
• On each subsequent payment: 2% of the payment amount, with a minimum of €8

For a rental of more than 45 nights, the first payment is calculated based on 45 days of rent, which is equivalent to 30% of a month's rent. For a stay of 45 nights or less, everything is paid at once: the service fees are 20% of the total booking amount.

Why this change

The equal distribution method had an undesirable effect on long-term rentals: by paying the same percentage every month, the total service fees automatically increased along with the lease duration. Consequently, a one-year rental incurred much higher fees than a rental of a few months, despite the service provided being identical.

By concentrating fees at the beginning, we are correcting this imbalance: the longer your rental lasts, the less it costs you in service fees.

What this means in practice

Let's take a rental of €1,000 per month for 12 months:

• With the old calculation: €120 in fees each month, or €1,440 in total
• With the new calculation: €300 on the first payment, then €20 per month, or €520 in total

The first payment is therefore higher than before, but the total you pay over the course of your entire rental is significantly lower. For short stays paid in one go, the service fees are 20% of the booking amount.

What about existing bookings?

Nothing changes. The new calculation only applies to bookings created after it was implemented. If your booking was already confirmed, it keeps the payment schedule and service fees that were presented to you at the time of your payment.

Would you prefer not to pay any fees?

You can completely remove your service fees by purchasing a Premium Pass. Once active, the Pass removes service fees from your bookings for its entire duration.

Good to know: some hosts choose to cover the entire service fee themselves. On these listings, you pay no service fees, regardless of the length of your stay.

A question about your booking

The exact amount of the fees is always displayed before you confirm your booking, and the full payment schedule is shown if you pay in instalments. If an amount seems incorrect or if you wish to check the details of the fees applied, our team is here to help. Contact us via your support area, quoting your booking reference, and we will be happy to assist you.