What happens in the event of an early departure?

Did an unexpected event force you to cut your stay short or cancel your booking? Don't panic: here is what happens in each situation, whether your stay has already begun or not, and whether the period in question has been paid for yet or not.

Your stay has not yet started

You have not paid yet

As long as you haven't made a payment, you can cancel freely. Open the relevant conversation in your inbox, then click on "Cancel my request". You will not be charged anything.

You have pre-paid, but the host has not yet accepted

At the time of payment, you simply authorised Roomlala to debit the amount: this is not yet a final charge. If you cancel at this stage, or if the host declines or does not respond, you are automatically and fully refunded.

Your booking is confirmed and you wish to cancel

You can cancel until the day of your arrival inclusive, from the conversation with your host, by clicking on "Cancel" then "Confirm cancellation". The exact amount of your refund is displayed before you confirm: nothing is done without your agreement.

Good to know: if you have just paid (less than 6 hours ago) and your arrival is scheduled in 3 days or more, you are fully refunded.

In other cases, the rent refund depends on the cancellation policy chosen by the host, indicated on the listing:

• Flexible: 2 days or more before arrival, 80% refunded. Less than 2 days before, no refund.
• Moderate: 14 days or more before arrival, 80% refunded. Between 14 and 2 days before, 40% refunded. Less than 2 days before, no refund.
• Strict: 30 days or more before arrival, 80% refunded. Between 30 and 2 days before, 40% refunded. Less than 2 days before, no refund.

These percentages apply to the rent, excluding service fees. Cleaning fees, extra guest fees, and the tourist tax are always fully refunded to you.

Service fees are largely settled upon your first payment: they are not refunded when you cancel. However, they are never charged to you a second time.

If you chose to pay in instalments, the same rules apply to sums already paid, and future payments are cancelled.

Your booking is confirmed and the host cancels

If the host cancels before your arrival, you are fully refunded, service fees included. You receive a notification and the host is asked to explain the reasons for their cancellation.

On the host side: cancellations are counted over the last 6 months. Starting from the second cancellation in this period, a 20% deduction of the rental amount of the first cancelled instalment may be applied to future payments. Cases of force majeure are reviewed by our team before any potential deduction. Please note: cancellation is only possible until the day before the tenant's arrival.

Your stay has already started

Once you are in the accommodation, you can no longer cancel the booking, but you can shorten the duration of your stay at any time. Go to your booking payment schedule (accessible from the conversation with your host), then click on "Shorten stay" and choose your new end date.

What happens depending on the periods involved:

• Period already paid: it remains with the host and is not refunded. Your new end date therefore cannot be before the end of the last period you have paid for.
• Unpaid periods: future instalments are automatically cancelled. You don't have to do anything; no further payment will be requested for these periods.
• Departure during an unpaid period: if your new end date falls in the middle of a period not yet paid for, a reduced instalment is recalculated pro-rata for the remaining days. Only these days will be charged to you, with the corresponding service fees (2% of this reduced instalment, with a minimum of €8).

Good to know: shortening your stay never results in re-paying service fees already settled on your first instalments, even if your stay becomes shorter than expected.

Once the change is validated, you and your host each receive a confirmation email, and the freed-up dates become available again in the listing calendar. The host can also shorten the stay from their own payment schedule, according to the same rules.

Our advice: talk about it first with the other party via the messaging system. An early departure always goes better when it has been discussed together.

The tenant left without paying the following instalments

Are you a host and your tenant has left the accommodation leaving unpaid instalments? If the last paid period ended more than 14 days ago, a "Cancel schedule" button appears on the payment schedule page. By confirming, the stay is terminated at the end of the last paid instalment, the unpaid instalments are deleted, and your calendar is freed up for new requests.

What about the security deposit?

If a security deposit is managed via Roomlala, its deadlines are automatically recalculated from the new departure date: the host has 10 days after departure to declare any potential damages, and the deposit is