How does payment in instalments work?

Found the perfect place and want to book without paying all at once? Good news: on Roomlala, you can pay for your booking in instalments, with no extra fees. Here's how it works.

Am I eligible for instalment payments?

Instalment payments are offered automatically when your arrival date is sufficiently far away. Specifically, it all depends on the cancellation policy chosen by the landlord:

  • Strict policy: your arrival must be more than 30 days away.
  • Moderate policy: your arrival must be more than 14 days away.
  • Flexible policy: your arrival must be more than 2 days away.

If these conditions are met and you haven't yet made a payment for this booking, the option will be offered to you at the time of payment.

How do I choose instalment payments?

When settling your booking, you'll see the "Payment method" section with two choices:

  • Pay in full: you pay the entire amount immediately.
  • Pay in instalments: you only pay the booking commission now, and the rest according to a payment schedule.

Select "Pay in instalments", check the displayed payment schedule, then click the button to confirm your booking.

How is the payment distributed?

The payment schedule depends on the listing's cancellation policy.

Strict or Moderate policy: 3 instalments

  • Instalment 1 — Booking commission: paid immediately at the time of booking.
  • Instalment 2 — Rent deposit (30%): to be paid before the cancellation deadline (30 days before arrival for the strict policy, 14 days for the moderate policy).
  • Instalment 3 — Balance: the remaining amount (remaining rent, utilities and any tourist tax), to be paid at least 2 days before your arrival.

Flexible policy: 2 instalments

  • Instalment 1 — Booking commission: paid immediately at the time of booking.
  • Instalment 2 — Balance: the entire rent, utilities and any tourist tax, to be paid at least 2 days before your arrival.

Where can I view my payment schedule?

Once your booking is confirmed, go to your personal space, under the bookings section. You'll find your full payment schedule there under the title "Your payment schedule", with for each instalment:

  • The type of payment (commission, deposit, or balance)
  • The amount to be paid
  • The payment due date
  • The status: "Paid", "Before [date]", or "Overdue"

A payment button appears next to the next instalment due. Instalments must be paid in order.

What happens if I miss a due date?

Don't panic, you have a 3-day grace period after each due date to make your payment. But be aware: if an instalment is still not paid after this period, your booking will be automatically cancelled.

To avoid any unpleasant surprises, Roomlala sends you reminders by email, SMS, and notification 7 days then 3 days before each instalment is due.

Are there fees for instalment payments?

No. Instalment payments are free: the total amount is the same, whether you pay in full or in instalments. No surcharge applies.

If you have any questions about your payment schedule, don't hesitate to contact our support team. We're here to help you.

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