How do I enter my bank details?

To allow Roomlala to pay out your rent, you need to provide your bank details. Don't worry, the process only takes a few minutes and your data is secure.

Accessing your bank details

Log in to your account, then head to the Bank details section of your profile. You will find all your saved bank account details here and be able to add new ones.

Adding bank details

On the Bank details page, click on the "Add bank details" button. A form will appear: simply enter your bank details, then click "Save".

The information required varies depending on the country of your bank. In general, you will need to provide:

• The first and last name of the account holder (or the company name)
• Your bank's address
• Your IBAN
• Your BIC / SWIFT code
• A nickname for these bank details (optional, useful for distinguishing them if you have several)

Be sure to double-check your entries before submitting: a digit error in the IBAN or BIC could delay your rent payments.

Status of your bank details

Once saved, each set of bank details will show a status:

• Validated: your bank details have been verified and can be used to receive your payments.
• To be corrected: information is missing or incorrect. Click on "Edit bank details" to correct the error.

Only validated bank details can be used to receive payments from your tenants.

Setting default bank details

If you have several bank accounts saved, one of them is automatically set as your default. This is the one that will be used for all listings to which you have not assigned specific bank details.

To change your default bank details, click on the "Set as default" button on the bank account of your choice, then confirm.

Assigning bank details to a listing

If you manage several listings, you can choose different bank details for each one. This is useful, for example, when your properties belong to different owners or when you want to separate financial flows by property.

Assignment is done directly from the Bank details page:

• Go to Bank details.
• Scroll down to the "My listings" section.
• Next to each listing, open the drop-down menu and select the bank account to use.
• The selection is saved automatically.

If you wish to revert to your primary bank details for a listing, simply select "Use my default bank details".

Only bank details with the status "Validated" will appear in the drop-down menu. If the bank account you wish to use is not displayed, first check its status in your list of bank details.

Is my data secure?

Yes. Your bank details are encrypted and stored securely. They are never shared with your tenants: they pay via the Roomlala platform, and we then transfer the funds due to the bank account associated with each listing.

Need help?

If you encounter any difficulty while saving bank details or assigning them to one of your listings, our team is here to support you. Do not hesitate to contact customer service.