Booking statuses

Updated on 11/02/2026

Check your booking status

To find out the status of your booking, go to the Roomlala messaging service, on the conversation with your tenant.

Once the status is displayed, you can check its meaning below.

Booking statuses

  • To confirm: the host has accepted an information request, but the tenant has not yet confirmed or paid.
  • Pending: the tenant has sent an information request without confirming. The host can pre-approve, communicate with the tenant, or decline.
  • Confirmed: payment has been made and the request accepted by the host, but the rental has not yet started.
  • Declined: the host has declined the request. The tenant has not been charged.
  • Expired: the host did not respond within 48 hours.
  • Dispute: the tenant has declared a dispute.
  • Cancelled: the tenant has cancelled their information or booking request.
  • Cancelled by host: the host has cancelled the booking.
  • Cancelled by tenant: the tenant has cancelled the booking.
  • Completed: the rental has started or ended, and payment has been disbursed to the host.
  • Already rented: the tenant has found other accommodation for the chosen dates.

Understand the consequences of your actions

Response rate
The faster and more positively you respond to requests, the more visible your listing becomes.

Not responding to messages from interested tenants can negatively impact your search results ranking.

Pre-approval
As a host, you can pre-approve or decline a request.

Pre-approval indicates that the accommodation is available for the requested dates and that the tenant can pay.

You can pre-approve multiple tenants at the same time. The first one to pay confirms the booking.

Remember to then withdraw pre-approval for other applicants.

⚠️ Pre-approval does not guarantee the booking. The tenant can still change their mind.

Do not manually block your calendar after a pre-approval, otherwise you will no longer receive new requests.

Declined
You can decline a request if the profile or dates are not suitable.

If you change your mind, you can reopen the request and offer the accommodation again by clicking the button “ Modify dates / price ”.

Cancellation by host
Cancelling a booking can have a negative impact on your listing's ranking in search results.

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