As a tenant, what are the benefits of the Premium Pass?

Looking for a place to stay and wondering what the Premium Pass actually does for you? Here are the benefits for tenants.

Share your contact details freely

Without a Premium Pass, you can only communicate via Roomlala messaging. With the Pass, you unlock the ability to share contact details with hosts: email, phone, and arranging a viewing or meeting. You save time and increase your chances of finding the right accommodation.

No more service fees

When booking online, service fees normally apply to the amount you pay: 20% on the first payment, and then 2% on subsequent payments. With the Premium Pass, these fees are completely removed: you book without paying any service fees at all.

The savings are most noticeable on the first payment, as this is where the bulk of the fees are concentrated.

Boost your chances

The Premium Pass boosts your profile: you can get up to 10 times more responses to your rental inquiries. Your messages are highlighted more effectively to hosts.

Priority customer service

As a Premium member, your requests to our team are treated as a priority. You get assistance more quickly at every step of your search.

Standard or Premium: the difference

• Standard member: communicate only via Roomlala messaging, and pay service fees on bookings.
• Premium member: contact details sharing unlocked, service fees removed, boosted visibility, and priority support.

How to subscribe

Head over to your personal account, under the Premium Pass section. The Pass is available for 1 or 12 months, with the price clearly displayed before payment. If you have a promotional code, you can apply it directly on this page.

Have a question about the Premium Pass? Our team is here to help via the Contact section.