Conversation / messaging blocked

Exchanges between Non-Premium Members

If you or the person you're speaking with are not Premium members, certain rules apply to ensure the security of exchanges.

It is forbidden to:

• Share your personal contact details (phone, email, address, etc.) in the Roomlala messaging system.
• Arrange a viewing or set up an appointment outside of the website.

However, you can freely exchange as many messages as you wish via Roomlala's messaging system.

Automatic Messaging Block

If our system detects information resembling personal contact details (name, phone number, email address, website, etc.), these will be automatically hidden.

The conversation is then blocked.

⚠️ Once blocked, the conversation cannot be unblocked, except in the case of a detection error.

To avoid any errors, you will be asked for confirmation before sending a suspicious message.

How to unblock the conversation?

• 💎 Become a Premium member.
  This allows you to freely exchange your contact details with other members.
  You can then chat by phone, by email, or organise a viewing.
  💡 The cost of the Premium Pass is then deducted from the service fees when you make bookings.
• ✅ The conversation is also unblocked when the booking is paid for and confirmed on Roomlala.

In case of a Roomlala error

If your conversation has been blocked by mistake, contact us so we can unblock it.

Remember to provide the booking reference for faster processing of your request.