How to avoid scams on Roomlala?

Stay vigilant against scams

Roomlala does everything possible to limit fraudulent listings.
Nevertheless, it's important to remain vigilant during your searches and bookings.

Good habits to adopt

- 🚫 Beware of a host who claims to live or be travelling abroad and asks for a deposit to "secure" the rental.
- 📧 Always check the email address if you communicate outside Roomlala's messaging system. Scammers sometimes use fake addresses resembling our brand.
- 💸 Refuse requests for money transfers via "cash order", Moneygram or Western Union.
- 💳 Never pay outside the website. Roomlala's secure payment is the only one that protects you in case of fraud or an unpleasant surprise.
- 🏡 Do not pay a security deposit before your arrival. Only give it on the day of your arrival, in exchange for the keys.

Other useful tips

- Always compare the price of the accommodation with other similar listings.
- Ask the host questions via the contact form, then Roomlala's messaging system.
- Pay attention to descriptions with many errors or photos that are "too perfect".
- Check the reviews left by other users, if available.
- Verify if the host has verified their identity and phone number.

⚠️ In case of a problem

If you have an unpleasant surprise upon arrival, you can declare a dispute from your Roomlala messaging system, until 1 PM the next day.
👉 To learn more about the procedure, click here.

If you have any doubt, contact our advisors before finalising your booking.
We are here to help you book safely. 💬