Service fees as a host

Wondering how service fees work as a host, or what the Premium Pass or the 100% covered option changes? You are in the right place: we will explain everything, with concrete examples.

How are service fees shared?

By default, service fees are shared between you and your tenant.

Your share

3% of the rent, with a minimum of €3 per payment. This rate is identical for all instalments, regardless of the duration of the rental.

Your tenant's share

It is concentrated at the beginning of the rental, then becomes very low:

• On the first instalment: 20%, with a minimum of €8
• On each subsequent instalment: 2% of the instalment amount, with a minimum of €8

For long-term rentals (more than 45 nights), the tenant's share on the first instalment is calculated on 45 days of rent, which is equivalent to 30% of a month's rent. For a stay of 45 nights or less, everything is settled in one go: the tenant pays 20% of the booking amount.

These fees are automatically deducted from payments: you do not need to do anything.

A concrete example

Let's take a long-term rental at €1,000 per month, for 12 months:

• Your share: €30 on each instalment
• The tenant's share: €300 on the first instalment, then €20 per month

For a short stay of €600, paid in one go: €18 for you, €120 for the tenant.

The "I will cover the service fees" option

You can choose to cover the entire service fee yourself. In this case, your tenant pays no service fees: you pay your 3% share plus the share they would have paid.

What this looks like in the €1,000 per month example:

• First instalment: €330 for you (€30 + €300), €0 for the tenant
• Subsequent instalments: €50 for you (€30 + €20), €0 for the tenant

The advantage? Your listing shows an all-inclusive price, with no added fees for the tenant. It becomes more attractive and can help you rent faster. The total you pay remains the same as the sum of the two shares in the standard breakdown: this option does not cost you more than what you and your tenant would have paid together.

To activate this option:

• Go to My account, under My listings
• Open the pricing page of the relevant listing
• In the "Service fees" section, check "I will cover the service fees"

Good to know: the change applies only to new booking requests. Existing bookings keep their original breakdown. The option is set listing by listing.

The Premium Pass and your service fees

The host Premium Pass is not just for boosting your visibility: it also covers your service fees. Specifically, the cost of your Pass is deducted from the host service fees of your bookings, up to the amount of the Pass and subject to the terms of use.

You can subscribe to a Pass from the Premium Pass page. The benefits are activated immediately after payment validation, and you can stop the automatic renewal at any time from this same page.

To track the deductions applied to your bookings, check your Premium Pass summary: you will find your subscriptions and each service fee deduction there.

Premium Pass and 100% option: how do they combine?

If you have activated the "I will cover the service fees" option on a listing, your Premium Pass only covers your 3% share. The tenant's share, which you have chosen to cover yourself, remains due.

In the €1,000 per month example, with the option activated and a Premium Pass:

• First instalment: the Pass covers €30, leaving €300 for you to cover
• Subsequent instalments: the Pass covers €30, leaving €20 for you to cover

It makes sense: the Pass removes your service fees, not those you have chosen to pay in place of your tenant.

A question?

Our team is here to help you. You can contact them at any time from the Contact section of your account.