Service fees as a host

As a host on Roomlala, a service fee is deducted from each booking. These fees are automatically deducted from your payment: you don't have anything to pay separately. Here's how it works.

What do the service fees cover?

The service fees cover the operation of the platform and the services provided to you:

• Applicable GST
• Bank charges related to payment processing
• Insurance included in bookings
• Support from our team and connection with tenants

How are service fees calculated?

The service fees are 3% of the rental amount (including utilities and cleaning fees), with a minimum of €3.

For example, if a tenant books your accommodation for a rent of €600, the service fees will be €18. You will therefore receive €582 in your account.

How are the fees deducted?

You don't need to do anything. The service fees are automatically deducted from the amount you receive. Specifically, when the tenant's payment is confirmed, Roomlala transfers the rent minus the service fees directly to your bank account via bank transfer.

Do the fees apply to each month's rent?

Yes. For long-term rentals with multiple rent instalments, the 3% service fee applies to each instalment, and not just once for the entire duration of the rental.

Where can I view the service fees?

Service fees are always displayed transparently. You can find them in several places:

• In your messages: the summary of amounts displayed in the conversation with the tenant indicates the line "Service fees" with the deducted amount.
• On your invoice: each booking generates an invoice detailing the gross rent, service fees (excluding tax), GST on service fees, and the net amount you receive.

Can service fees be reduced?

Yes. If you have a Premium Pass, your Pass balance is used to reduce service fees. This reduction appears under the label "Premium Pass Advantage" in the amount summary and on your invoice. The amount saved directly increases what you receive.

How do I read my invoice?

Your invoice details the following calculation:

• Rent: the gross amount paid by the tenant
• Service fees (excl. tax): the fees excluding tax deducted by Roomlala
• GST: the GST applied to the service fees (20%)
• Total: the net amount you receive (rent - fees - GST)

If you have a question about your service fees or an amount received, don't hesitate to contact our support team. We are here to help you.