Service fees and Premium Pass

Are you wondering what the service fees are for and what the Premium Pass changes? Don't panic: here is everything you need to know, without any nasty surprises.

What are service fees?

Service fees are charged when making an online booking on Roomlala. They fund the platform and the guarantees associated with the booking: secure payment, reimbursement in case of cancellation, and insurance.

They apply to both sides, but are not calculated in the same way.

For hosts

3% of the amount paid to you, with a minimum of €3 per payment. This rate is the same for all instalments, regardless of the rental duration.

For tenants

Fees are concentrated at the start of the rental, then become very low:

• On the first instalment: 20%, with a minimum of €8
• On each subsequent instalment: 2% of the instalment amount, with a minimum of €8

For a stay of 45 nights or less, everything is settled in one go: the service fees are therefore 20% of the booking amount.

For a rental of more than 45 nights, the first instalment is calculated on 45 days of rent, which is the equivalent of 30% of one month's rent. Example for a rent of €1,000 per month: €300 for the first instalment, then €20 per month.

The exact amount is always displayed before you confirm, and the full payment schedule is presented to you if you are paying in several instalments.

What is the Premium Pass?

The Premium Pass is a subscription that unlocks contact exchange and removes your service fees. Without a Pass, a standard member can only communicate via the Roomlala messaging system; with the Pass, you can communicate freely by email or phone, and you can organise a viewing or a meeting.

What the Premium Pass offers you

• Exchange of contact details before booking.
• €0 in service fees on your bookings.
• Priority customer service.
• Boosted visibility: up to 10 times more inquiries.

The Premium Pass and your service fees

With the Premium Pass, your service fees are removed, whether you are a tenant or a host. You no longer pay service fees on your bookings for the entire duration of your Pass.

A special case for hosts: if you have activated the option "I will cover the service fees" on a listing, the Pass only covers your 3% share. The tenant's share, which you have chosen to cover, remains due. You can find more details in the article "Service fees as a host".

Standard or Premium: the difference

• Standard member: communication only via the Roomlala messaging system, and service fees applied to bookings.
• Premium member: contact exchange unlocked, service fees removed, boosted visibility, and priority support.

Pass duration and price

The Premium Pass is available in several durations. The price depends on your country; it is clearly displayed on the subscription page.

How to subscribe

Go to your personal account, under the Premium Pass section. Choose the duration that suits you, then follow the instructions for payment. If you have a promotional code, you can apply it directly on this page.

Have a question about fees or the Premium Pass? Our team is here to help you via the Contact section.