Service fees as a tenant

When you make a booking, you will see service fees appear. Don't worry: here is what they are for and how they are calculated for the tenant.

What are the service fees for?

Service fees are applied to your online booking on Roomlala. They fund the platform and the protections associated with your booking:

• Secure payment for your rent
• Refunds in the event of cancellation, according to the applicable terms
• Insurance adapted for rentals

How much do they cost?

Service fees are not the same for every payment: most of the fee is paid at the time of booking, and the amount becomes very low for subsequent payments. The calculation therefore depends on the length of your rental.

For a stay of 45 nights or less

Your stay is paid for in one go. The service fees represent 20% of the booking amount, with a minimum of €8.

For a rental of more than 45 nights

Your rent is split into several monthly payments, and the service fees follow a degressive structure:

• For the first payment: 20%, calculated on 45 days of rent (i.e., the equivalent of 30% of one month's rent)
• For each subsequent payment: 2% of the payment amount, with a minimum of €8

In practical terms, for a rent of €1,000 per month over 12 months: €300 in service fees on the first payment, then €20 per month. That's a total of €520 for the entire duration of the rental.

The advantage of this system: the longer your rental lasts, the less you pay in service fees. You don't pay proportional fees every month for years.

The amount is always displayed before you pay

Regardless of the length of your rental, the exact amount of the service fees is displayed in the price summary before you confirm your booking. If you pay in installments, the full payment schedule is presented to you, payment by payment, before confirmation. You therefore know exactly what you are paying, and when.

How can I avoid paying service fees?

With the Premium Pass, your service fees are completely removed: you book without paying any service fees. The Pass is a subscription that you can purchase from your personal space, in the Premium Pass section.

Good to know: some hosts choose to cover the entirety of the service fees themselves. On these listings, you do not pay any service fees: the price displayed is the final price.

Have a question?

Have a question about your service fees? Our team is here to help via the Contact section of your personal space.