Service fees as a tenant

When booking, you will see a service fee. Don't worry: here is what they are for and how they are calculated for tenants.

What are the service fees for?

The service fees cover your online booking on Roomlala. They fund the platform and the guarantees associated with your booking:

• Secure payment for your rent
• Refund in case of cancellation, according to the applicable terms
• Insurance tailored to the rental

How much do they cost?

As a tenant, the service fees are 12% of the booking amount, with a minimum of €8. This rate remains the same regardless of the rental duration, whether short or long term. For long-term rentals paid in several instalments, the fees are simply spread across each payment.

The exact amount is always displayed before you confirm: you know precisely what you are paying, with no nasty surprises.

How can I stop paying service fees?

With the Premium Pass, your service fees are removed entirely: you can book without paying any service fees. The Pass is a 12-month subscription that you can purchase from your personal account area, under the Premium Pass section.

Have a question about your service fees? Our team is here to help via the Contact section.