How do I share my contact details? 📞

Updated on 25/08/2026

Would you like to get your contact's phone number or email address? There are two ways to share your contact details on Roomlala. We'll explain everything.

1. After your booking is confirmed

Once the booking is paid for and confirmed, your contact's details are automatically sent to you. You will then receive:

  • Their email address
  • Their phone number
  • The exact address of the accommodation

This information is available in the confirmation email and within the messaging system, to the left of the conversation.

⚠️ Please note: once a booking is confirmed, penalties may apply in the event of cancellation or any disagreement regarding the accommodation. If you prefer to speak directly before committing, the Premium Pass is made for you.

2. Before booking, with the Premium Pass

It is sometimes more reassuring to speak directly before finalising a booking. With the Premium Pass, you can share your contact details (phone and/or email) via Roomlala messaging to get in touch directly with your contact.

And if you book, your service fees are waived entirely.

What if I don't have a Premium Pass?

As long as the booking is not confirmed and you do not have a Premium Pass, you can still exchange messages freely via the Roomlala messaging system. This space is ideal for asking questions and discussing details before going any further. However, sharing contact details is not possible at this stage.

How do I subscribe to the Premium Pass?

Go to your personal space, select the "Account" tab, then go to the Premium Pass section. The Pass is a 1 or 12-month subscription, with the price clearly displayed before payment.

Important: subscribing to the Premium Pass does not automatically transmit other members' contact details. To share them, you must:

  • Have an active Premium Pass
  • Use the Roomlala messaging system
  • Send your contact details, or ask for your contact's details

Once your message is read, the other member can, if they wish, contact you directly or share their own contact details in return.

Why does it work this way?

This system protects the entire community. It specifically prevents payments made outside the platform, which are against the rules and risky for users. Roomlala's goal is to ensure a fair, secure, and reliable experience for both hosts and tenants.

Have a question? Our team is here to help via the Contact section.

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