How to manage the security deposit with Roomlala ?

Attention

This information relates only to furnished rentals .

The security deposit

In some cases, the landlord may request a security deposit . This is used to cover any potential breaches of contract by the tenant, such as unpaid rent or rental repairs.

On Roomlala, the security deposit is managed directly between the host and the tenant . It does not pass through the platform.

The deposit must therefore be paid to the host at the start of the rental period .

The security deposit on Roomlala offers

As a host, you can specify a security deposit in your listing, in the "Duration and rent" section.

This amount is displayed on the listing for the tenant's informational purposes.

The security deposit is not managed by Roomlala .

How much?

If a security deposit is required, certain rules must be followed.

  • It must be stated in the rental agreement .
  • It cannot exceed 2 months' rent excluding charges .
  • It cannot be revised during the lease term or upon renewal.

Payment to the host

We recommend that you only pay the security deposit upon arrival at the accommodation , especially if you have not visited it beforehand.

In the case of payment in cash, the tenant can request a receipt confirming the payment.

If a deposit is mentioned in the listing, it must be included in the rental agreement , along with the conditions for its return.

If you require a security deposit, a signed rental agreement is therefore essential.

Return of the deposit at the end of the lease

Deadline

At the end of the lease, the security deposit must be returned within a maximum period of 1 month .

This period begins to run from the date the keys are handed over by the tenant.

  • Hand delivery to the host or their representative.
  • Sent by registered mail with acknowledgement of receipt.

Possible deductions

The hosting provider may retain part of the deposit in certain specific cases.

  • Unpaid rent or charges.
  • Damage or rental work.

These deductions must be justified with evidence, such as condition reports, photos, quotes, invoices or unanswered letters.

In case of non-return

Formal notice

If the deposit is not returned within the legal time frame, the tenant must send a formal notice by registered letter with acknowledgment of receipt.

A document template can be used to complete this process.

Conciliation

In the event of persistent refusal by the host, the tenant can initiate a conciliation procedure .

  • For a dispute of less than €5,000 , conciliation with a justice conciliator is mandatory before any legal action.
  • This procedure is free for both parties.
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